NEW · MYCOGNI CHAT 2.0 FOR WOOCOMMERCE
Your store’s best salesperson. Answers, upsells and gets paid — inside the chat.
myCogni Chat is an AI sales and support assistant for WooCommerce. It knows your products, pages and PDFs, recommends the right item, looks up orders, offers the right coupon at the right moment — then creates the order and sends a secure payment link. Or takes it cash on delivery. In your customer’s language, 24/7.
- By Dizzy Agency
- Replies in your visitor’s language
- Bring your own AI key
- No per-conversation fees
- GDPR tools & EU AI Act disclosure
The demo is a real Greek cosmetics store — type in English (or any language) and the assistant answers in kind.
THE PROBLEM
Shoppers ask. If nobody answers, they leave.
A visitor wants to know if the serum suits sensitive skin, whether size 38 is in stock, when their order will arrive. If the answer waits until tomorrow morning — or gets lost in an inbox — the cart is abandoned and the sale goes to a competitor.
The same questions, all day
“Where’s my order?”, “Do you have it in medium?”, “How much is shipping?” Your team spends hours on answers that could be instant.
Sales lost after hours
Evenings and weekends are when many people shop — and when nobody is there to reply.
Chatbots that only talk
Generic bots don’t know your catalog, can’t find an order and can’t take a payment. They keep the customer busy until they give up.
NEW IN 2.0
It doesn’t just answer. It takes the order — and the payment.
Most AI chatbots stop at “here’s a link to the product page”. myCogni Chat goes all the way: it builds the order inside the conversation and sends a secure payment link — WooCommerce’s own “pay for order” page or a checkout with the cart already filled. Prefer cash on delivery? That works too.
Ask
“Something for dry skin under €25?”
Recommend
Product cards from your real catalog, with live stock.
Nudge
“Add one more item and get 10% off.” The coupon is applied for them.
Pay
One tap to a secure checkout with your store’s own payment methods.
Payments are handled by your existing WooCommerce payment gateways. myCogni Chat never sees or stores card details.
HOW IT WORKS
Live in an afternoon
Install the plugin
After purchase you get your license key by email. Upload the plugin to WordPress like any other, paste the key, and updates arrive automatically.
Connect your AI key
Add your own key from OpenAI, Google Gemini, Mistral or OpenRouter. The assistant reads your products, pages (shipping, returns, terms) and the PDFs you choose.
Set your rules — and sell
Turn on payment links, threshold coupons and chat-only offers, add approved answers and decide when a human steps in. Watch what customers ask from the dashboard.
FEATURES
An assistant that does the work, not just the talking
Sells
NEW IN 2.0
Takes the order and the payment in the chat
Creates the order and sends a secure payment link — “pay for order” or a pre-filled checkout. Customers pay with your own methods: Stripe, PayPal, Viva, cards, Apple Pay and more.
Cash on delivery with your couriers
COD orders for any destination your store ships to, priced with your own shipping zones and COD fee (or free through the chat). Orders wait on hold for your approval; stock isn’t reserved until you approve.
Lockers & pickup points
For locker couriers the assistant sends a checkout link with the cart, the shipping method and COD already selected — the customer just picks the locker on your map.
Smart threshold coupons
“3+ items or €60+ basket → single-use 10% off.” Offered at the right moment, applied automatically in the payment link, with a nudge when the shopper is just below the threshold.
Chat-only free shipping
Schedule free shipping that applies only to orders made through the chat — days, hours, minimum basket and shipping methods are yours to set.
Product cards & unique coupons
Real products with image, price and stock right in the conversation, plus single-use codes for hesitant shoppers — so they never end up on coupon sites.
- Supports
- 24/7 answers from your products, pages & PDFs
- Order lookup by number + email or phone
- Live stock check, by size
- Approved answers for sensitive topics
- Human handoff via contact form
- Fast, streaming replies
- Speaks your customers’ language
- Replies in the visitor’s language automatically
- No setup per language
- English admin & widget
- Full Greek translation included
- Shows you what’s happening
- Conversations, questions & wanted products
- Sales attributed to the chat
- Customer journey before & after chatting
- Weekly report
- Safe, compliant and yours
- Your AI key: OpenAI, Gemini, Mistral, OpenRouter
- No per-message or per-conversation fees
- EU AI Act disclosure built in
- GDPR export / erase tools
- Rate limits & abuse protection
- License-key auto-updates
COMPARISON
Not another chatbot that bills you per conversation
How myCogni Chat compares with a typical hosted AI chatbot for e-commerce. Generic comparison — pricing models vary by vendor.
myCogni Chat
Typical hosted chatbot
Pricing model
Yearly license + your own AI key
Monthly plan, often plus per-conversation or per-resolution fees
Cost grows with traffic?
Only your AI provider’s usage, at their rates
Often yes — more chats, bigger bill
Answers from your catalog, pages & PDFs
✓
Varies
Takes the order inside the chat
✓ online payment or COD
Usually links to the product page
Ready-to-pay checkout link
✓ with your own gateways
Rare
Threshold coupons, applied automatically
✓
Rare
Order lookup & live stock
✓
Varies, often an add-on
Replies in the visitor’s language
✓ automatic
Varies
Where conversations are stored
Your own WordPress
The vendor’s servers
Choice of AI provider
OpenAI, Gemini, Mistral, OpenRouter
Usually fixed
LIVE DEMO
Don’t take our word for it. Chat with it.
We’ve installed myCogni Chat on a demo copy of a real cosmetics store. Ask what a customer would ask. The store is in Greek — but you can chat in English (or any language) and the assistant replies in kind.
The demo is a test copy — orders placed there are not fulfilled.
Try asking
“What do you recommend for dry skin?”
“Anything under €20?”
“How much is shipping?”
USE CASES
Built for stores where customers ask before they buy
Fashion & apparel
“Do you have this dress in small?” It checks stock by size, answers from your size guide and suggests outfits — then sends a payment link with “3 items → 10% off” already applied.
Beauty & skincare
Shoppers describe their skin or concern; the assistant recommends from your descriptions, ingredients and PDFs. Approved answers keep sensitive topics on-message.
Electronics & tech
“Is it compatible with my phone?” It reads spec sheets and product pages, compares models and hands off to a human when an expert answer is needed.
Cross-border stores
Visitors chat in their own language and pay with the methods your checkout already offers — no extra setup per market.
PRICING
Pick your plan
Yearly license, prices excl. VAT. Your AI provider’s usage (OpenAI, Gemini, Mistral or OpenRouter) is paid directly by you — no per-conversation fees from us.
Starter
For a store getting started with AI support.
€190
/ year
excl. VAT
- 24/7 answers from products & pages
- Product cards & stock check
- Order lookup
- Replies in the visitor’s language
- Contact-form handoff
- GDPR tools · basic analytics
- Updates & email support for 1 year
Pro
MOST POPULAR
For stores that want the assistant to actively sell.
€390
/ year
excl. VAT
- Everything in Starter
- Online payment links in the chat
- COD orders, couriers & lockers
- Threshold coupons & chat-only free shipping
- Unique single-use coupons
- PDFs as a knowledge source
- Full analytics & sales attribution
- No “Powered by” branding · priority support
Agency
For agencies and multi-store brands.
€990
/ year
excl. VAT
- Everything in Pro, on 10 sites
- Per-site analytics
- White-label
- Priority support
- 30-minute onboarding call
myCogni Chat + myCogni Search
Pair the chat assistant with AI product search, so customers find what they want whether they search or ask.
14
DAYS
Try it risk-free
If within 14 days of your first purchase you find myCogni Chat isn’t right for your store, email us and we’ll refund you — even if you’ve already activated the key. No hoops. Refund policy.
FAQ
Questions, answered
Do I need an AI key (e.g. OpenAI)?
Yes. myCogni Chat runs on your own key from OpenAI, Google Gemini, Mistral or OpenRouter — your choice. You create it in a few minutes in your provider account and paste it into the settings. The setup guide walks you through it.
How much will the AI provider cost me?
It depends on how many conversations you have and which provider and model you pick. You pay the provider directly at their published rates, with no markup from us, and most providers let you set a monthly spending cap.
Are there per-conversation or per-resolution fees?
No. You pay for your yearly license and your AI provider’s usage. We don’t charge per message, per conversation or per “resolution”.
How does payment inside the chat work?
When the customer is ready, the assistant creates the order in WooCommerce and sends a secure link — either the WooCommerce “pay for order” page for that order, or a checkout page with the cart already filled. The customer pays with whichever payment methods your store already offers.
Which payment methods are supported?
Whatever your WooCommerce checkout supports — for example Stripe, PayPal, Viva, card gateways, Apple Pay or Google Pay where your gateway offers them. myCogni Chat doesn’t process payments itself; your existing gateway does.
Does myCogni Chat see or store card details?
No. Payment happens on your store’s own checkout through your payment gateway. The assistant only creates the order and the link.
Can customers still pay cash on delivery?
Yes. Cash-on-delivery orders can be placed inside the chat, priced with your own couriers, shipping zones and COD fee. They wait for your approval, and stock isn’t reserved until you approve, so a fake or mistaken order can’t block products. For lockers and pickup points, the assistant sends a checkout link with everything pre-selected.
How do threshold coupons work?
You set a rule, e.g. “3 or more items, or a basket over €60 → single-use 10% off”. The assistant mentions the offer at the right moment, nudges shoppers who are just below the threshold, and applies the coupon automatically in the checkout or payment link. Each code works once.
What if someone places fake orders?
There’s rate limiting and abuse protection. Cash-on-delivery orders need your approval before they go anywhere; online orders are only completed when the payment goes through.
Which languages does it speak?
It replies in the visitor’s language automatically — if they write in Spanish, it answers in Spanish. The admin and chat widget come in English with a full Greek translation included.
Can it say something wrong about my products?
It answers from your own products, pages and PDFs. For topics where you need full control, set approved answers that are used word for word. When it isn’t sure, it offers the contact form. As with any AI, review the first days of conversations from the dashboard.
What about my customers’ data and GDPR?
Conversations are stored in your own WordPress, and the plugin includes GDPR tools to export and delete conversation data. To answer, the assistant sends the question and relevant store information to the AI provider you chose, using your key. Our GDPR & AI Act guide has a ready-made privacy-policy paragraph.
What is the EU AI Act disclosure?
Visitors are clearly told they’re chatting with an AI assistant, in line with the AI Act’s transparency obligations for chatbots. It’s on by default and you can adjust the wording. This is a helpful tool, not legal advice.
Will it work with my theme?
myCogni Chat appears as a floating chat window and is designed to work with most WooCommerce themes. Try the demo, and if you’re unsure about your theme, send us your store link and we’ll check.
Do I need to code?
No. Installation and settings happen in the WordPress admin.
How do I get my license key? Can I move it to another site?
Your license key arrives by email right after purchase. In My Account → myCogni Licenses you’ll see your keys and the sites they’re active on. Moving to a new domain? Release the old site and activate the key on the new one.
How do updates work?
Automatically, through the normal WordPress updates screen, like any other plugin, as long as your license is active.
The demo is in Greek — can I test it in English?
Yes. Just type in English (or any language). The store content is Greek, but the assistant replies in the language you write in.
What if it’s not right for me? Is there a refund?
Yes. Full refund within 14 days of your first purchase — just email us. See the refund policy.
What is myCogni Search and do I need both?
myCogni Search is AI product search: customers type in their own words (“gift for mom under €30”) and get the right products. Each works on its own; together they cover people who search and people who’d rather ask.
Can Dizzy set it up for me?
Yes. We can handle installation and initial configuration — ask us for a quote.
Your store could be answering — and selling — tonight.
Watch myCogni Chat recommend, apply a coupon and send a payment link in a real store. Then pick the plan that fits.